Presentation Title: Using Oracle R12 Advanced Collections to Effectively Manage Debt Across a Wide Variety of Customers Types Coverage
Speaker: Mr Peter Beverley
Company: Oracle
Co-presenter: Suzanne Dunwoody - Norfolk County Council
Lynn Chiesa - Norfolk County Council
Presentation abstract: This presentation will report on Norfolk County Council’s successful implementation of Oracle R12 Advanced Collections using Strategies.

It will cover:

• Business drivers for the implementation

• Objectives for the Council

• Pre-design analysis and identification of business requirements

• How the design was managed

• Balance of effort between the business partners, development staff, technical staff and external advice

• Main components – Scoring Engine, use of Segments/Filters, Strategies and Work Items

• Automatic letter and email creation and distribution

• Testing and pre-Production evaluation

• Moving to Production

• Robustness of the solution

• Post-Production review and refinement of the configuration

• Achievement of objectives and level of “customer satisfaction”

• Lessons learned and conclusions drawn

Presentation begins: 06/12/2016 12:20
Presentation duration: 45
Presentation content level:  (1 = indepth, 5 = strategic overview)
Audience experience: All experience levels
Audience function: 
Speaker biography: 
Related topics: Oracle E-Business Suite - Financial Management: Other
Hall: Hall 8B

'NCC_Account_Scoring'_Custom_Scoring_Engine_example.xls27 KB07/12/2016 00:02:13
Using_Oracle_R12_Advanced_Collections_using_Strategies_at_Norfolk_County_Council_UKOUG_20161206.pdf1.0 MB07/12/2016 00:22:21